Refund Policy

In short

• A full refund within 14 days of buying any Pro plan, with no reason needed.
• Nothing renews on its own, so there is nothing to cancel: a plan simply ends at the end of its period.
• Refunds are made by Paddle.com, our reseller, to the card or account you paid with.

Within 14 days

If Pro is not what you hoped, ask within 14 days of the purchase and you get the whole amount back. When the refund is made, the Pro time that order added is taken off your account.

After 14 days

The plan runs to its end date and is not refunded for the time already used, except when:

• you were charged twice, or charged for a plan you did not receive: that payment is refunded in full;
• a fault on our side kept Pro from working and we could not fix it: we refund the time left on the plan;
• we take away a major part of Pro while your plan is running, or close the site or your account for a reason that is not your fault: we refund the time left on the plan.

How to ask for a refund

Email [email protected] with your NumiCrown username and, if you have it, the order number on your Paddle receipt. You can also ask Paddle directly at paddle.net, using the email address you paid with. We answer within a few days. Once a refund is made, Paddle usually returns the money within 5 to 10 working days, depending on your bank.

Free Pro

Pro given in return for material for the catalogue (the free trial) costs nothing, so there is nothing to refund.

Your legal rights

This policy is in addition to your rights as a consumer under UK law, and does not reduce them. Payments are also covered by Paddle’s buyer terms.